PICTURE: FREDDY MAVUNDA Why should cellphone subscribers forfeit the airtime they've accumulated — and paid for — during their contract period because they choose to migrate to another contract or to prepaid, on the same network?That is simply outrageous to any fair-minded person.I challenged MTN on this when the company did this to long-standing subscriber Gavin Fowler in November. When the contract he was on expired, he decided to commit to a cheaper MTN package, but the network refused to transfer his airtime.At the time an MTN spokesman said the issue was that Fowler had "opted for a lower package" instead of an upgrade when his contract was up for renewal.In other words, because his monthly spend was going to be less, he was being made to forfeit the airtime he'd legitimately accumulated — and paid for — on his previous contract.But MTN relented in that case and transferred Fowler's R2 000 worth of airtime, saying it had "made an exception".And then the spokesman said: "MTN wil...

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