Angry family’s funeral payout move puts claims process in focus
Consumers have high expectations of insurers who sell policies on the promise of paying out fast
25 November 2019 - 08:34
Old Mutual suffered untold damage to its reputation last week over the case of the Mtshali family, who resorted to taking their family member’s corpse to the insurer’s KwaDukuza office to get it to pay out funeral policy benefits.
Angry policyholders took to social media threatening to cancel their policies with Old Mutual, while the Financial Sector Conduct Authority undertook to investigate the case and urged consumers to weigh the risks of cancelling policies...
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