FNB beats traditional insurers when it comes to keeping customers happy
Satisfaction survey puts FNB Life first, followed by Metropolitan, but Liberty and Momentum are way behind
26 September 2019 - 10:17
FNB Life has the most satisfied policyholders, a customer satisfaction survey of clients of SA’s major life assurers shows. This is the second year in a row that the bank has come out tops and ahead of traditional life assurers in the SA Customer Satisfaction Index (SA-csi) for Life Insurance.
Bancassurance, which is the process of selling insurance products through banking channels, has been growing rapidly in SA, according to the SA-csi for Life Insurance...
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