FNB beats traditional insurers when it comes to keeping customers happy
Satisfaction survey puts FNB Life first, followed by Metropolitan, but Liberty and Momentum are way behind
FNB Life has the most satisfied policyholders, a customer satisfaction survey of clients of SA’s major life assurers shows. This is the second year in a row that the bank has come out tops and ahead of traditional life assurers in the SA Customer Satisfaction Index (SA-csi) for Life Insurance.
Bancassurance, which is the process of selling insurance products through banking channels, has been growing rapidly in SA, according to the SA-csi for Life Insurance...