Niche players give big short-term insurers a run for their money
Loyalty is on the decline as small outfits nail the more established brands, customer satisfaction survey finds
28 June 2019 - 15:08
The SA short-term insurance industry has been disrupted by small niche players as a difficult economic climate erodes loyalty and consumers demand world class standards.
The 2018 SA Customer Satisfaction Index (SA-CSI) for short-term insurance, conducted by Consulta, has listed a relatively small niche player as the top brand with which customers are most satisfied...
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