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South Africans are seething with frustration at the Unemployment Insurance Fund’s (UIF's) new uFiling website, which is still not working properly since its relaunch on 1 April.
It had been down for an overhaul since mid-February.
Makhosonke Buthelezi, the UIF’s director of communication and marketing, says the uFiling website is working but that it has “some challenges”, which the department of labour hopes to resolve by the end of May.
Buthelezi explains that users who want to register their companies and those who submit claims for the first time are able to do so, but those who have been using the system before and want to transact in the new system are experiencing problems, particularly with their historical information.
Comments on the UIF’s Facebook page reflect the dissatisfaction of employers trying to submit their monthly declarations and pay UIF on behalf of workers.
“Terrible upgrade. No support. User manual useless. Seems like you have to go and edit or update all your...
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