The ordeal of getting help on the Discovery website only puts members’ health at greater risk
24 October 2024 - 05:00
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I wonder if companies these days still understand the meaning of customer service.
I am a Discovery Health member and it is impossible to contact a real person to get some service. Despite following the instructions on the website I am unsuccessful.
I suggest that Adrian Gore try to access his own website; maybe then he will appreciate my frustration.
Tony Ball Gillitts
The FM welcomes concise letters from readers. They can be sent to fmmail@fm.co.za
Support our award-winning journalism. The Premium package (digital only) is R30 for the first month and thereafter you pay R129 p/m now ad-free for all subscribers.
LETTER: Chatbot hell and my blood pressure
The ordeal of getting help on the Discovery website only puts members’ health at greater risk
I wonder if companies these days still understand the meaning of customer service.
I am a Discovery Health member and it is impossible to contact a real person to get some service. Despite following the instructions on the website I am unsuccessful.
I suggest that Adrian Gore try to access his own website; maybe then he will appreciate my frustration.
Tony Ball
Gillitts
The FM welcomes concise letters from readers. They can be sent to fmmail@fm.co.za
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