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Picture: 123RF
Picture: 123RF

I wonder if companies these days still understand the meaning of customer service.

I am a Discovery Health member and it is impossible to contact a real person to get some service. Despite following the instructions on the website I am unsuccessful.

I suggest that Adrian Gore try to access his own website; maybe then he will appreciate my frustration.

Tony Ball
Gillitts

The FM welcomes concise letters from readers. They can be sent to fmmail@fm.co.za

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