Perhaps the most telling statement in Capitec’s commentary on its excellent results comes right at the end, when it says that "Organisational culture is of vital importance to our success." This is true in normal times but particularly so when a huge external shock such as a pandemic comes blundering into the picture, forcing a rapid re-evaluation of how we live our lives.

Rather than raising a white flag, Capitec’s response was to pile in on the opportunities it saw to enhance its customers’ digital experience...

Subscribe now to unlock this article.

Support BusinessLIVE’s award-winning journalism for R129 per month (digital access only).

There’s never been a more important time to support independent journalism in SA. Our subscription packages now offer an ad-free experience for readers.

Cancel anytime.

Would you like to comment on this article?
Sign up (it's quick and free) or sign in now.

Speech Bubbles

Please read our Comment Policy before commenting.