People are on their phones all the time. According to research conducted by Hackernoon, in 2017 the average adult spent more than four hours per day on his or her phone. Even scarier still, it turns out most people spend nearly nine hours online each day, outstripping the amount of time they spend sleeping or doing other vital tasks. What’s certain is that online technology has changed our lives and how we do business. Agreeing on business deals has gone from a handshake to the click of a digital button. Physical locations have been replaced by websites. In corporate travel, online booking tools (OBTs) have been gaining ground as modern business travellers are keen to manage their trips on their own. OBTs allow travellers to access information and make simple bookings as conveniently and friction-free as possible. Does this mean the traditional travel management company has become obsolete? “Absolutely not,” says Oz Desai, general manager of Corporate Traveller. “The reality is that...

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