I sat through a lively JSE Ltd AGM earlier this month. The JSE takes plenty flak — mainly around the shrinking number of listings on its boards — and gets scant praise for establishing a broader financial service offering. But in terms of grasping the concept of an AGM, the JSE has this exercise in engagement down pat.

Executives entertained shareholder queries well beyond the normal time limit that listed companies seem to want to impose on these important once-a-year events...

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