Data from the Dell Technologies digital transformation index 2020 indicates what many already suspected: that the pandemic has accelerated SA’s digital journey, despite the economic pressures of the lockdown. It’s a silver lining in the flurry of otherwise dire statistics as SA and the world count the costs of 2020.

The index, released last month, is a global study of about 5,300 C-suite respondents from 23 countries. It indicates that 79% of SA organisations have fast-tracked their digital transformation (aligned with 80% globally), and 84% are "reinventing their business models" around digital, against the global average of 79%...

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