Toll-free snafu takes toll on Telkom
Openserve gives an impenetrable explanation for a fault that knocked out lines to major call centres for two days
05 March 2020 - 05:00
Not being able to get through to a call centre is a consumer’s nightmare, next to long waiting times that deplete airtime balances, a flurry of security questions and being transferred from one person to another in rapid succession.
For two days last week the call centres of Absa, Standard Bank, Investec, Discovery, iLife Insurance, Virgin Active, African Bank, Hollard, OUTsurance, SA Home Loans and Bidvest were paralysed after a widespread Telkom outage. The fixed-line operator’s own call centre was also affected...
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