SA enters the ‘experience economy’
South Africans are ready to mingle, shop and eat out again — but old-style retail models may no longer cut it
There’s no denying online shopping has gained huge traction since the onset of the pandemic last March. Yet the desire for a spot of in-store retail therapy after months of lockdown and social distancing is still very much alive. If anything, the pandemic seems to have been a catalyst to lure Covid-weary consumers back to brick-and-mortar spaces.
That’s a key message emerging from last week’s SA Council of Shopping Centres annual conference...