How managers can measure performance
Managers must trust what’s not in front of them, says Jonas Randall
Trust doesn’t come naturally to many managers, says Jonas Randall, director of the Nelson Mandela University Business School. They like to see rows of employees at rows of desks, slaving over rows and rows of financial figures.
Take away this visible evidence of toil and how can managers be sure staff are pulling their weight? How do they measure performance? Research may suggest people working from home are more productive but if they’re not seen putting in the full eight hours daily, can anyone really be sure?..