When the head of the company that dominates car sales in the country warns that consumer patterns are shifting, it is not only competitors that must pay attention. His own organisation must also take on board a new way of addressing the potential customer. — Andrew Kirby, president and CEO at Toyota SA 

Andrew Kirby, president and CEO at Toyota South Africa, on Thursday delivered his annual state of the motor industry (Somi) address to the media, with a fascinating overview of the trends that will reshape the market through the rest of this decade...

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