The first thing that strikes any visitor to Capitec Bank's gleaming headquarters at Techno Park in Stellenbosch is that it looks like a spaceship and would not be out of place in Silicon Valley. The building's sleek, flowing lines make this an apt metaphor for a forward-thinking organisation that has blindsided the entire retail banking industry.
Founded as the 21st century was getting under way, it reported last month that it had passed the 23-million customer mark, making it by far the bank with the biggest number of clients in the country. The key to its success does not lie in architecture, but that sense of flow reflects the way the organisation’s divisions are deeply integrated into a unified platform...
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