It’s been more than six years since Gregory Williams discovered rust in his then three-month-old Ford Everest; a defect he wanted fixed, of course. But the dealership — Lazarus Ford in Centurion — denied any liability, claiming that the corrosion was not a manufacturing defect, but rather caused by a pool acid spill.

Williams insisted that wasn’t the case, and later sent the dealership photos showing corrosion, not only on the bolts of the vehicle's rear loading compartment under the carpet cover, which was his initial discovery, but also on several other parts, including the undercarriage. In response, the dealership invited Williams to return the Everest for further evaluation by the manufacturer, Ford...

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