Hazel is happy. In last week’s column, I told the story of Hazel Lumsden, who held Vodacom liable for enabling a fraudster to raid her bank account five months ago.

Somehow the fraudster had managed to get into her account, but in order to add themselves as a beneficiary and move her funds into their account, they needed a one-time-pin, sent to her by her bank via SMS. To get their hands on that crucial set of numbers, they did a fraudulent  SIM swap on her cell number...

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