ARTHUR GOLDSTUCK: Unhappy customers? AI should have warned you
And it will, very, very quickly, says Dell’s general manager for Southern Africa Doug Woolley
06 August 2023 - 06:57
The fuss about artificial intelligence (AI) is all about the content it can produce, the data insights it can give and the time it can save. But long before ChatGPT and Google Bard, AI was being embedded in the basic business concept of customer satisfaction.
Over the past few years, for example, Dell Technologies has been rolling out an ecosystem of tools to manage tech-support cases...
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