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Much is made of the use of artificial intelligence (AI) in the short-term insurance industry to detect fraudulent claims. In this context, vendors of AI software like to cite its use in the analysis of voice patterns and facial cues in the kind of video submissions that have become commonplace in making insurance claims.

However, the reality is somewhat more mundane. King Price, a short-term insurance company that celebrated its 10th birthday this month, says it finds technology and AI more effective for internal than for external use...

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