The rapid shift occurring from ADSL to fibre as a primary form of fixed-line broadband in SA is throwing up fascinating insights. As fast as fibre is being rolled out in suburbs and business areas, small businesses are switching to it from ADSL. In the next three to five years, we will see a near-complete technology replacement of Telkom's monopoly landline broadband service by the open competition of fibre. It is an almost exact mirror of the shift, from 2003 to 2009, from dial-up to ADSL, revealed at the time in the annual "SME Survey". Now, a new research report has revealed the dramatic impact this shift is likely to make on business competitiveness. The 2019 "State of South African Small Business" research project, conducted by World Wide Worx for Xero accounting software, shows there is a direct correlation between using the faster and more reliable fibre on the one hand, and being open to embracing new technologies on the other. The survey, which focuses on small businesses w...

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