Conventional wisdom has it that small and medium enterprises do not have the financial resources, nor the technical skills, to embrace new technology at the same pace as large corporations. For at least the first decade of World Wide Worx's SME Survey, from 2003 to 2013, South Africa's largest representative sample of small business use of technology revealed resistance by business decision-makers. Unless the technology was tried and tested - usually by large businesses - there was no appetite for the risk or cost of being at the cutting edge. "If it's a no-brainer and saves us money, we'll use it" was the mantra of small business. At the same time, in large enterprises, entire information technology departments were given the task of taking companies into the future - and increasing the gap between big and small. But the tables are turning. Back in 2015, the survey showed that SMEs had embraced cloud computing, even when they didn't realise they were doing it. Among SMEs, e-mail, b...

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