"I feel empty. Somebody looks at me and I want to cry. My trust in people has been destroyed." These are the words of a 76-year-old widow who lost R10 000 after being duped by a conman in online banking fraud a fortnight ago. The emotional distress suffered by Mrs L of Northwold, Johannesburg, is common among victims of online banking fraud. Attorney Mark Heyink specialises in information security law and, on a pro bono basis, represents 32 Absa clients who have suffered loss as a result of internet banking fraud. These were referred to him by computer experts who believe that the clients had done nothing wrong and had been treated poorly by their banks in the investigation of their complaints. Heyink says not only do victims suffer severe emotional distress, they are also subject to a form of victim-blaming or secondary victimisation at the hands of the banks or the banking ombudsman. In addition to the 32 pro bono Absa clients, five matters relating to other banks were also referr...
Would you like to comment on this article?
Sign up (it's quick and free) or sign in now.
Please read our Comment Policy before commenting.
Subscribe now to unlock this article.
Support BusinessLIVE’s award-winning journalism for R129 per month (digital access only).
There’s never been a more important time to support independent journalism in SA. Our subscription packages now offer an ad-free experience for readers.
Cancel anytime.
Questions? Email helpdesk@businesslive.co.za or call 0860 52 52 00. Got a subscription voucher? Redeem it now.