Stranded but wiser to the difference between a breakdown and an accident
Had Nandile Yani's five-year-old Audi sedan been in an accident two days before Christmas, she wouldn't be battling without transport now, four weeks later. That's because the Cape Town-based advertising executive's comprehensive insurance policy has a 30-day car hire benefit, giving her free use of a rented car should an accident or theft rob her of the use of her 2012 model A5. But it wasn't an accident that forced her to part ways with her car in George while on her way to her family's home in Port Elizabeth for Christmas; it was a breakdown involving a collapsed piston. The Audi dealership in George, which has just two courtesy cars available for its customers, was not inclined to loan one of them to a one-off customer who would drive it on to Port Elizabeth and then Cape Town. The car has been at the dealership ever since, being assessed and awaiting approval from Avis Fleet Services - through which Yani has a "maintenance plan" - to go ahead with the repair. That came this wee...
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