"Does your bakkie have a tracker in it?"  That question, posed by the sales manager of a Pretoria dealership late in the afternoon of August 24, was the first inkling Thabiso Motsoahole had that something had gone terribly wrong while his Ford Ranger double-cab bakkie was in for repairs. He'd bought the bakkie two weeks earlier from Centurion Select, but it developed a "rough noise" in the engine the following day. The dealership's salesman said it would go away. Motsoahole, who qualified as a motor mechanic and is employed in fleet maintenance in Bothaville, Free State, took the bakkie to a Ford dealership in Klerksdorp for a second opinion. That dealership wanted payment of more than R3000 to investigate the noise. Centurion Select - being responsible in terms of the Consumer Protection Act for repairing any defect in the vehicle within six months of purchase - then asked that he return the vehicle to it, in order for its "preferred" Ford dealership to do the necessary repair. And...

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