"Does your bakkie have a tracker in it?"  That question, posed by the sales manager of a Pretoria dealership late in the afternoon of August 24, was the first inkling Thabiso Motsoahole had that something had gone terribly wrong while his Ford Ranger double-cab bakkie was in for repairs. He'd bought the bakkie two weeks earlier from Centurion Select, but it developed a "rough noise" in the engine the following day. The dealership's salesman said it would go away. Motsoahole, who qualified as a motor mechanic and is employed in fleet maintenance in Bothaville, Free State, took the bakkie to a Ford dealership in Klerksdorp for a second opinion. That dealership wanted payment of more than R3000 to investigate the noise. Centurion Select - being responsible in terms of the Consumer Protection Act for repairing any defect in the vehicle within six months of purchase - then asked that he return the vehicle to it, in order for its "preferred" Ford dealership to do the necessary repair. And...

BL Premium

This article is reserved for our subscribers.

A subscription helps you enjoy the best of our business content every day along with benefits such as exclusive Financial Times articles, ProfileData financial data, and digital access to the Sunday Times and Sunday Times Daily.

Already subscribed? Simply sign in below.

Questions or problems? Email helpdesk@businesslive.co.za or call 0860 52 52 00. Got a subscription voucher? Redeem it now