The Community Schemes Ombud Service received 820 new complaints in the quarter to end-September - an 18.5% rise from the previous quarter. According to Advocate Seeng Letele, the chief ombud, financial problems such as the calculation of levies, penalties applied to late payment of levies and fines issued for various offences such as parking made up a significant 40% of complaints received over the period. Issues relating to private and common areas accounted for 15% of complaints, the way schemes were governed 9.45% and problems about resident's behaviour 9.1%. Complaints about services provided by management made up just over 7.8% of complaints. Letele says that of the 545 applications that were finalised by the ombud's office in the third quarter, 177 (32%) were solved through adjudication, 146 through conciliation, 33 were withdrawn and 13% were settled by the parties themselves. A further uptick in the number of complaints is expected due to the public awareness campaigns that ...
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