Not everyone has to be as unflappable as an air traffic controller, but we could all benefit from learning how to stay cool as chaos swirls around us.

“Remaining calm and level-headed at work ensures straight thinking and decision-making, as well as, in my case, reassuring the pilot I have the situation under control, thus being their source of calm in a stressful situation. It also helps to keep the peace,” says Diligence Nolwazi Memanii, an Air Traffic and Navigation Services (ATNS) controller and officer in charge at Rand Airport Control Tower...

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