People are more productive and happy at work when they have good relationships with their colleagues, which is why workplace mediation can be crucial as it provides a safe space for difficult but necessary conversations.

“Mediation, generally, is a form of alternative dispute resolution, in which an independent and neutral third party (the mediator) acts as a facilitator to resolve conflict between two or more disputing parties. The parties themselves are the negotiators and architects of any agreement, ensuring mutually acceptable solutions,” says Genevieve Junkoon, the founder and CEO of All Mediation Works...

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