Mentoring and coaching help employees reach their potential in an organisation, but for the processes to take root and be successful, they need support from management.

“Coaching and mentoring are excellent tools to prepare employees for new roles or assignments, provide guidance, improve employee engagement and retention, and ignite a positive culture. However, it can be counterproductive, as many employees say their mentors are strapped for time, which affects their ability to build rapport, guide conversations towards positive outcomes, listen effectively and give insightful feedback,” says Michael Gullan, CEO of e-learning consultancy G&G Advocacy...

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