Jennifer Da Mata, the MD of Strata-g Labour Solutions, tells Margaret Harris that policies and procedures go a long way towards giving employees clarity on what is expected of them. What do you do? Strata-g Labour Solutions specialises in employment solutions for businesses of all sizes. We understand the frustration employers experience when it comes to compliance and dealing with staff issues. Employers often spend countless hours and resources trying to resolve staff issues rather than focusing on their own businesses. What are the four most important things you do at work each day? Over the past few years, I have been able to focus my attention on working on the business as opposed to in it. The future of the business is dependent on the direction in which it is steered, so I dedicate a large portion of my day to what needs to be done now for the business to continue prospering. Service levels are of the utmost importance. I assess our clients' satisfaction and the perception th...

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