The pandemic has changed so much, not all for the better, but a greater understanding and respect for employees and their personal lives from some leaders is certainly a change for the good.

“Many will agree that the pandemic and associated lockdowns sparked an ‘empathy epiphany’ in companies and agencies around the world, a marked contrast to the work culture we saw in many industries in years prior,” says Firdous Osman, deputy MD at Saatchi & Saatchi...

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