Whether it's music streaming taking over CD sales or medicine being delivered to remote areas by drones, technology has shaken up many business models in recent years — and it shows no signs of slowing. With cellphone penetration approaching 100% in SA, according to GSMA Intelligence, the market is ripe for businesses that are willing and able to innovate through technology. Similar to the retail clothing industry, online food trading is changing the way restaurants and fast-food outlets are doing business. But this could cost jobs and put further pressure on the owners of shopping centres, where retailers are already reducing, closing or consolidating their stores. Famous Brands acknowledged in its most recent financial results that "across all our markets, delivery and online ordering remained key drivers of growth in the industry". Famous Brands, which owns 25 brands including Steers, Debonairs Pizza, Wimpy, Fishaways and Tashas, is the largest branded food-service franchisor in ...

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