The rise of artificial intelligence and robots may not mean the end of jobs for people; instead, says Kriti Sharma of accounting software provider Sage, they can free employees to be more creative at work. Sharma, vice-president of bots and AI, helped develop Sage's chatbot, Pegg, which hides the complexities of accounting, letting entrepreneurs manage their finances through conversation. "Pegg takes away a lot of the pain by making it as easy as chatting to a friend on Facebook," Sharma says. She has the following suggestions: When developing a robot, it is important not to try tocreate a human. "Humans aren't naturally the most optimised for tasks like intelligent automation, which is what we're developing bots for in the first place."; Robots should not reflect human biases and stereotypes. For example, many virtual assistants use female voices, building on the stereotype that women are only involved in administrative and personal-assistance work. Bots should feel welcoming to pe...

BL Premium

This article is reserved for our subscribers.

A subscription helps you enjoy the best of our business content every day along with benefits such as exclusive Financial Times articles, ProfileData financial data, and digital access to the Sunday Times and Times Select.

Already subscribed? Simply sign in below.

Questions or problems? Email or call 0860 52 52 00. Got a subscription voucher? Redeem it now