Dutch complain about speeding grocery delivery firms
Rapid delivery businesses face headwinds such as cautious investors about loss-making tech firms, intense competition and consumers returning to in-person shopping
Rapid delivery companies have curbed their ambitions in the Netherlands after disgruntled Dutch cities put a halt on the explosive growth of their distribution centres.
After months of consultations, Flink, Getir and Gorillas signed a joint code of conduct that could crimp their ability to make super--fast deliveries in a concession to Dutch municipalities.
The companies pledged to limit the speed of their delivery riders’ e-bikes to 25km/h and said they will not open the so-called “dark stores” in central shopping streets, pedestrian zones or near schools.
The voluntary restrictions in the EU’s fifth-largest economy come as the rapid delivery business faces growing headwinds, including investors increasingly cautious about loss-making technology companies, intense competition and consumers returning to in-person shopping as they resume commuting following the Covid-19 pandemic.
The joint action comes after Amsterdam, Rotterdam and Utrecht imposed a one-year freeze on new distribution hubs from flash delivery companies. The cites said the rapid growth of dark stores, which are warehouses often placed in residential areas close to customers, had led to an surge in noise and nuisance complaints from locals.
Demand for e-grocery may be waning now that most economies have reopened after the pandemic, according to Bloomberg Intelligence analyst Charles Allen. Assumptions that rapid delivery will become a significant part of the grocery market and that there will be “few winners but those that do win will win big” flooded these companies with capital and allowed them to operate at a loss for an extended period, Allen said.
Getir Perakende Lojistik, a Turkish startup, was valued at $11.8bn after a $768m funding round in March led by Mubadala Investment. Flink agreed on a deal this month that valued it at $5bn, according to a person familiar with the matter who asked for anonymity because the matter is private. The Sunday Times reported in March that Gorillas Technologies, backed by Delivery Hero and Tencent, was seeking new funding that would value it at $5bn.
Berlin-based Flink, which is backed by DoorDash, has 60 locations in the Netherlands and wants to open more hubs in 2022. But the new limitations mean it will not always be able to make deliveries within its target of 10 minutes, according to a company spokesperson.
Companies are starting to question how fast deliveries can be while remaining profitable, even as customers value the convenience. Christopher Payne, chief operating officer of DoorDash, said at a March conference it may be hard to make the economics of 15-minute delivery work.
This month Getir opened its first “Art Store” concept in Rotterdam, with the aim of providing a more attractive alternative to dark stores, which usually have their windows covered. The pilot initiative offers local artists a stage to exhibit and sell their work by displaying art in the windows of the distribution center, a Getir spokesperson said.
Gorillas is considering larger warehouses and storing bicycles inside its centres instead of on the street to reduce complaints, according to a spokesperson for the startup.
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