Uber to offer 15-minute groceries in France with Carrefour
Surging online demand drives expansion of delivery service across Europe
Uber Technologies is expanding its partnership with French grocery chain Carrefour to offer rapid delivery of groceries from nine micro-fulfilment centres across Paris.
Surging consumer demand for online ordering is driving San Francisco-based Uber to expand its local grocery offerings in Europe and the deal with Carrefour could be a prelude to a broader rollout of such services in other European markets.
While Uber customers were already able to receive items from Carrefour in half an hour, the new service will allow consumers to get their delivery from “dark store” locations operated by Carrefour-backed start-up Cajoo within 15 minutes, according to a statement from the companies.
“The opportunity is massive,” said Eve Henrikson, Uber’s regional GM for delivery in Europe, the Middle East and Africa (EMEA). “I think the question is, how can you win in the sense of providing the best possible customer proposition with the best possible operating model.
“I could see a number of countries for partnerships like this. The UK is one of them but I could see this model working in multiple markets in EMEA for us,” Henrikson said.
Earlier this year, Uber hired Henrikson from her role as Tesco’s online director, as the ride-hailing company’s grocery orders surged 620% in the EMEA region in September from the year before. There were more than 9,000 grocery stores on the Uber Eats app across EMEA in September, a 400% increase from the prior year.
The new service, called Carrefour Sprint, will allow Parisians to order from a selection of about 2,000 items such as produce and cleaning products. Uber and Carrefour plan to expand the offering to other French cities in the coming weeks.
Previously Uber has worked on rapid delivery in the US in partnership with the fast-growing start-up GoPuff.
Interest from industry heavyweight Uber adds to the growing rush into the sector from publicly listed delivery companies, with US leader DoorDash and Germany’s Delivery Hero both investing in rapid grocery apps Flink and Gorillas Technologies, respectively.
London-based Deliveroo has taken a separate approach, collaborating with grocery chain Wm Morrison Supermarkets on a micro-fulfilment centre in London.
Bloomberg News. More stories like this are available on bloomberg.com
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