About six months ago technicians came to my front door with a paper saying Telkom had outsourced the replacement of copper cable with optic fibre. After that nothing changed except my phone sounded slightly fainter.

Then these past weeks I have been bombarded with a stream of Telkom emails and SMSs telling me I am being “migrated from broadband to fibre” and mentioning a price that is double the R200 I now pay Telkom. Next Telkom sends me a bill quadrupling my monthly phone bill, even though there was no change to the number of calls I made.

When my wife phoned to complain, Telkom alleged I “activated” this change, when I did no such thing. How widespread is Telkom’s new money-grabbing racket? Have other readers had the same experience?

Keith Gottschalk, Claremont 

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