The replacement of copper cable has caused a quadrupling in monthly phone bill
18 November 2021 - 16:02
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About six months ago technicians came to my front door with a paper saying Telkom had outsourced the replacement of copper cable with optic fibre. After that nothing changed except my phone sounded slightly fainter.
Then these past weeks I have been bombarded with a stream of Telkom emails and SMSs telling me I am being “migrated from broadband to fibre” and mentioning a price that is double the R200 I now pay Telkom. Next Telkom sends me a bill quadrupling my monthly phone bill, even though there was no change to the number of calls I made.
When my wife phoned to complain, Telkom alleged I “activated” this change, when I did no such thing. How widespread is Telkom’s new money-grabbing racket? Have other readers had the same experience?
Keith Gottschalk, Claremont
JOIN THE DISCUSSION: Send us an email with your comments to letters@businesslive.co.za. Letters of more than 300 words will be edited for length. Anonymous correspondence will not be published. Writers should include a daytime telephone number.
Support our award-winning journalism. The Premium package (digital only) is R30 for the first month and thereafter you pay R129 p/m now ad-free for all subscribers.
LETTER: Fibre is Telkom’s new racket
The replacement of copper cable has caused a quadrupling in monthly phone bill
About six months ago technicians came to my front door with a paper saying Telkom had outsourced the replacement of copper cable with optic fibre. After that nothing changed except my phone sounded slightly fainter.
Then these past weeks I have been bombarded with a stream of Telkom emails and SMSs telling me I am being “migrated from broadband to fibre” and mentioning a price that is double the R200 I now pay Telkom. Next Telkom sends me a bill quadrupling my monthly phone bill, even though there was no change to the number of calls I made.
When my wife phoned to complain, Telkom alleged I “activated” this change, when I did no such thing. How widespread is Telkom’s new money-grabbing racket? Have other readers had the same experience?
Keith Gottschalk, Claremont
JOIN THE DISCUSSION: Send us an email with your comments to letters@businesslive.co.za. Letters of more than 300 words will be edited for length. Anonymous correspondence will not be published. Writers should include a daytime telephone number.
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