LETTER: We urgently need a public service that works for us
Digital technology has made this easier than ever before
South Africans are no strangers to the frustrations of dealing with the government. From queuing for hours to apply for driving licences and passports, to waiting for months for unabridged birth certificates and the finalisation of deceased estates, we all regularly experience frustration and bewilderment when interacting with government bureaucracy.
While these examples may be mere inconveniences, state inefficiency and incompetence can be much more costly for many South Africans. In the context of hospitals, for example, ineffective mismanagement quite literally costs people their lives. But it doesn’t have to be this way. ..
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