Business Day readers will be saddened at reports of the elderly and disabled having to sleep overnight outside SA Social Security Agency (Sassa) offices to be attended to. And, even worse, being drenched by a police water cannon.

At the best of times, offices of the department of home affairs have people wanting passports or ID cards having to start queuing from 6am as by 10am new arrivals are told the queue is full for the day. This is unacceptable in a democracy...

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