With reference to Morgan Phaahla’s letter (“No matter the spin, the wheels are coming off SAA (https://www.businesslive.co.za/bd/opinion/letters/2020-11-23-letter-no-matter-the-spin-the-wheels-are-coming-off-saa/)”, November 25) it is not clear whether his concerns over Airlink’s past relationship with SAA apply to SAA or to Airlink. He suggests Airlink used SAA’s booking system to “piggyback off SAA’s Voyager rewards programme”.
Airlink was a member of the Voyager loyalty programme from 1995 and a fully-fledged franchisee of SAA from 1997 until we terminated the franchise relationship earlier in 2020. During this time Airlink remitted “earn” contributions on behalf of our frequent flyer customers to the Voyager programme and received “burn” payments from the programme as Voyager members redeemed their air miles on Airlink flights...
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