LETTER: The don’t-call-us centres
All senior managers and CEOs should phone their own call centres at least once a week
Paul St Quintin’s article refers (“If a call centre says ‘try again later’, it might be too late”, October 8). This year is my 42nd as a financial planner, dealing with financial product providers such as insurance companies on a daily basis. I have experienced a breakdown in service over the past number of years, especially where I have to deal with call centres.
The problem is that when I have recommended a particular brand to my client (because the product may be the best fit for that particular client’s need), I have to in effect prevent the client from having direct dealings with that brand owner because of what I know my client is going to experience...
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