I read Michael Bagraim’s letter (“UIF has locked out many recipients since lockdown (https://www.businesslive.co.za/bd/opinion/letters/2020-04-14-letter-uif-has-locked-out-many-recipients-since-lockdown/)”, April 14) and would like to share my frustration and outrage at the bureaucratic process involved in attempting to claim from the Covid-19 temporary employer-employee relief scheme (Ters).

Working closely with the company that manages our payroll, I submitted the many required documents on April 9. After receiving an e-mail stating that “due to huge number of applications received, it has been noticed that many of the applicants have failed to submit the employee information file … in the requested format”, I redid the entire application...

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