LETTER: Premature move
Standard Bank service is not great to begin with, so why is it closing branches?
As a long time client of Standard Bank - 50 years last year - and a shareholder for many years, I cannot help wondering if the bank’s management is not going off a tad too quickly with its staff-reduction programme. I had reason to go to my local branch in Johannesburg recently on two successive days, both for routine transactions which I do not seem to be able to do using their new online system which comes without any help facilities and does not provide all the information when I request statements. The first day’s visit was to transfer funds from an account which requires two signatories. Waiting time included, that took over an hour. The next day I needed to change my postal address, thanks to Mark Barnes closing my local post office with no notice. That process also took in excess of an hour. The bank also decided a couple of years ago to close my local agency in Still Bay, where I live for part of the year, and replace it with one ATM which doesn’t work all the time. The effe...
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