LETTER: The nightmare of uFiling
The Unemployment Insurance Fund’s registration and claims service has been dysfunctional and sometimes wholly nonfunctional
For the past four and a half years I have been complaining to the Unemployment Insurance Fund (UIF) and to the director-general of the labour department that the uFiling for both registration and claims has been dysfunctional and sometimes absolutely nonfunctional. Over and above this, the call centre hardly ever answers the phone and if you do get hold of someone, they invariably can’t help you. I have noted that every time you get on to the system it states “high volume”, or “there was a problem processing your request”. When I challenge the labour ministry, it tells us that it is upgrading the system and it should be sorted out shortly. I regularly hear from members of the public that they spend many hours of their time just trying to get the simplest issues sorted out. Michael BagraimDA Shadow minister of labour
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