South African Post Office CEO Mark Barnes recently provided his e-mail address to anyone wishing to query parcel deliveries. I took him up on his offer and asked if he could expedite our copies of The New Yorker (no delivery since April ) and Time magazine (missing since mid-June). However, the system administrator replied that the letter was returned as "user unknown". Is this then the real reason for the mail not arriving on time? Ronnie Kaplan Via e-mail
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