The Commission for Conciliation Mediation and Arbitration (CCMA) is among the best of the institutions created in the democratic era. While business did not like it at first, and many businesses — especially small ones — still don’t because of the bureaucracy entailed, it has been effective and is largely seen as a fair mediator.

It has therefore saved businesses and the economy much time and money and most importantly has given the most vulnerable sector of the workforce direct recourse to justice in a world where it is seldom accessible...

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