For Johannesburg residents, who have had to drive from work in dark streets to get to their equally dark homes in recent weeks, moves to get City Power into shape can only be a good thing. To those customers, their lived experience probably feels far removed from the utility’s stated vision to be a "world-class utility". City Power’s mission statement is equally lofty, committing it to, among other things, providing a sustainable and reliable energy supply. To people who have been subjected to regular power interruptions, which City Power refers to as load rotation rather than the load shedding made famous by the bigger national utility, Eskom, this will also seem barely credible. And if you ask anyone who’s had to dispute a bill, it’s more likely than not that they will also give the entity a fail on its promise to provide "efficient and effective" customer services. It’s only fair to note that much of the inefficiency predates the current leadership, which has committed itself to ...

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