EDITORIAL: City Power can light the way
Sorting out its bills will also elevate City Power to a role model
For Johannesburg residents, who have had to drive from work in dark streets to get to their equally dark homes in recent weeks, moves to get City Power into shape can only be a good thing. To those customers, their lived experience probably feels far removed from the utility’s stated vision to be a "world-class utility". City Power’s mission statement is equally lofty, committing it to, among other things, providing a sustainable and reliable energy supply. To people who have been subjected to regular power interruptions, which City Power refers to as load rotation rather than the load shedding made famous by the bigger national utility, Eskom, this will also seem barely credible. And if you ask anyone who’s had to dispute a bill, it’s more likely than not that they will also give the entity a fail on its promise to provide "efficient and effective" customer services. It’s only fair to note that much of the inefficiency predates the current leadership, which has committed itself to ...
Would you like to comment on this article?
Sign up (it's quick and free) or sign in now.
Please read our Comment Policy before commenting.
Subscribe now to unlock this article.
Support BusinessLIVE’s award-winning journalism for R129 per month (digital access only).
There’s never been a more important time to support independent journalism in SA. Our subscription packages now offer an ad-free experience for readers.
Cancel anytime.
Questions? Email helpdesk@businesslive.co.za or call 0860 52 52 00. Got a subscription voucher? Redeem it now.