The integration of artificial intelligence (AI) into, well, everything, is often a story of promise; the promise of a simpler experience at work with better information to hand and none of the boring administrative tasks to slow you down; the promise of fast customer support, of saving time and money by using bots to automate processes. 

The huge leap forward in generative AI we’ve witnessed since late 2022 has added fuel to the fire — not only mainstreaming its use but also equipping bots with more smarts than before. ..

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