As we begin the new year most of us return from the beach with restored energy and stirring visions of what we can accomplish at work. So what would actually be wonderful to accomplish this year?

I don’t know whether organisations filled with empathetic people do better on the bottom line than those ruled by envy, cruelty, spite and revenge (though I suspect they do), but they surely contribute far more to human happiness. Is happiness not a great return on investment to put alongside the financial return?..

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