×

We've got news for you.

Register on BusinessLIVE at no cost to receive newsletters, read exclusive articles & more.
Register now

A few weeks back my internet fibre line went down. I am fortunate to live near a hospital, which means I rarely suffer power outages and hence always have internet connectivity. Because I work primarily from home, a lack of internet will mean I can not do my job. It’s comparable to planning to go to the office in the morning and discovering your car isn’t working.

I learned, after a desperate search, that my internet service provider does not have a telephone helpline. I was able to communicate only via a WhatsApp chatbot. In principle, I am content to use this technology because it should be quicker than waiting for a human call-centre agent to help me...

BL Premium

This article is reserved for our subscribers.

A subscription helps you enjoy the best of our business content every day along with benefits such as articles from our international business news partners; ProfileData financial data; and digital access to the Sunday Times and Sunday Times Daily.

Already subscribed? Simply sign in below.



Questions or problems? Email helpdesk@businesslive.co.za or call 0860 52 52 00. Got a subscription voucher? Redeem it now

Would you like to comment on this article?
Register (it's quick and free) or sign in now.

Speech Bubbles

Please read our Comment Policy before commenting.

Commenting is subject to our house rules.