The testimonies delivered so far at the Zondo commission of inquiry into state capture have South Africans dismayed and horrified in equal measure. So complex are the issues being ventilated at the commission that most observers have taken to considering each witness with scepticism until the cross-examination is completed. One witness with interesting insights into the state of the public service was Phumla Williams, who has been the acting director-general of the Government Communication and Information System (GCIS) for the past seven years. In her testimony, Williams highlighted that her status as an acting chief for such a long time was at odds with acceptable practice in the public sector. The prevalence of senior employees in acting positions, and vacancies in the public service, have been often cited as a contributor to the poor service delivery outcomes. Organisations that do not have permanent executives have a compromised accountability process that is only ameliorated by...

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