Telecoms providers have been getting "heat" from all quarters. If it isn’t their squabbles with the regulator over how spectrum will be allocated, it’s Black Twitter "dragging" them for astronomical data costs and, in the case of Vodacom, consumers complaining about "stolen" data and airtime. Vodacom was able to rectify this error last week, but the damage had been done and the spectacle contributed to the negative perception of the sector in SA. South African telecoms providers may have a strong footprint and presence across Africa, but their home market in SA is anything but happy with how they have conducted their affairs. Which brings into focus what role telecoms providers ought to play in response to growing social concerns in SA. Initially, perhaps, it is worth recognising that the telecoms sector is a commercial environment in flux. Those voice calls to makhulu will soon rake less into the telecoms kitty than the data to browse, "like", retweet or stream our content of choic...

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